Returns by mail
First of all contact us via email email@example.com stating your problem.
You have up to 14 days from reception of your order to exchange your item for another size or request a refund by mail:
1. PREPARE YOUR PARCEL ENCLOSING THE DELIVERY NOTE
Pack the items securely, in the original packaging if possible, and enclose a delivery note with your order number. You must state on this document whether you want to change the size or a refund and the corresponding articles.
2. SEND TO THE FOLLOWING ADDRESS
Sloppy Tunas S.L
Att: Marc Villalongue
Carrer Fontcoberta 35, Atico
3. SEND THE ITEM
We recommend you to track and insure your package, at your expense, as we are not responsible for any items that fail to reach us. Remember that we do not accept cash on delivery method and will not pay the delivery or return charges.
The change of size or refund will be processed within 7 business days after we receive your parcel at our warehouse.
When making exchanges and returns, please bear in mind that:
- Any items returned must be in the same condition in which you received them. Items must be unworn, unwashed, in the original selling condition, with tags attached and with the original packaging.
- When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items.
4. RECEIVE YOUR NEW SLOPPY OR REFUND
New deliveries and refunds will be processed within 7 business days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.
If you have received a defective item or the wrong item and decide to return it by mail, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the proportional part of the original delivery costs.
Note that Sloppy Tunas will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express or overnight shipping.